- Education: Bachelor’s degree in Information Technology, Business Administration, or related fields.
- Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.
- Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).
- In-depth understanding of process governance, service reviews, and audit practices.
- Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.
- Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.
- Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.
- Key Responsibilities:
- Process Management and PCQA (Process Compliance Quality Assurance)
- Service Reviews and Audit Oversight
- Business Excellence and Continuous Improvement
Octal Philippines, Inc. | IT Consultancy & Custom Solutions
