Octal Philippines, Inc. | IT Consultancy & Custom Solutions

Customer Support Manager

  • Candidate must possess at least a Bachelor’s degree in Computer Science
  • Has project management experience minimum of 3 years
  • Has application production support experience minimum of 3 years
  • Exceptional analytical and problem solving skills
  • Preferably trained in ITIL Service Management
  • Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.
  • Excellent English communication skill both in speaking and writing
  • Should have experience or familiarity with deposit, loans and tellering
  • Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
  • Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses