- Candidate must possess at least a Bachelor’s degree in Computer Science
- Has project management experience minimum of 3 years
- Has application production support experience minimum of 3 years
- Exceptional analytical and problem solving skills
- Preferably trained in ITIL Service Management
- Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.
- Excellent English communication skill both in speaking and writing
- Should have experience or familiarity with deposit, loans and tellering
- Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses