JOB DESCRIPTION:
- Assess requests from end-users and provides feedback/updates to requester on result of assessment or development.
- Understands strategic business needs and plans for growth.
- Participates in the design, development, testing and deployment of system enhancements.
- Finds technological solutions to business requirements.
- Creates, analyzes, and validates detailed functional specifications.
- Facilitates design sessions with the implementation team to define the solution.
- Delivers elements of systems design, business rules, wireframes, or other detailed deliverables.
- Validate software implementation configuration activities.
- Support end-user education.
- Complete system maintenance training to maintain the system post activation.
- Assume responsibility for project tasks and ensure they are completed in a timely fashion.
- Escalates and coordinates production issues to concerned departments or units or third-party vendor; ensuring that the resolution of issues is within the set Service Level Agreement.
- Documents system issue and resolution applied.
- Perform any other functions or tasks related to the foregoing.
Qualifications:
- Preferably with at least 2 years of work experience
- Proficient in Project Management, SDLC and Agile
- Excellent written and oral communication skills
- Proficient in documentation of functional and technical requirements.
- Knowledgeable in programming
- Understanding business functional areas